We’re excited to introduce CareAcademy’s new People Skills library, featuring six engaging classes focused on key communication and customer service skills.
At CareAcademy, we know that strong human connections are the foundation of caregiving, driving better care outcomes, deeper relationships with clients, families, and colleagues, and supporting personal and professional growth for care providers.
Introducing the People Skills Library:
This first wave of classes is designed for everyone in long-term care, from direct care workers to office staff, and emphasizes essential skills to support your daily interactions. Here’s a look at what’s available:
- PPL0001: People Skills: Effective Listening (30 mins)
- PPL0002: People Skills: Giving and Receiving Feedback (25 mins)
- PPL0003: People Skills: Cultivating Empathy and Compassion (30 mins)
- PPL0004: People Skills: Building Trust and Rapport (25 mins)
- PPL0005: People Skills: Helping Upset Customers (25 mins)
- PPL0006: People Skills: Setting Expectations (35 mins)
Key Highlights:
- Audience: Courses are tailored for direct care staff, managers, administrative/office staff, and non-care staff in various care settings.
- Format: Accessible eLearning courses featuring interactive lessons, live-action visuals, and assessments.
- Access: Available for Advanced and Complete package customers.
- Language Options: Currently in English, with Spanish translations planned for H1 2025.
These classes are specifically crafted for the long-term care industry, integrating practical scenarios that elevate communication and customer service skills for all care staff. 🌟